1. Payment Terms

To ensure a smooth scheduling and service process, we have established the following payment guidelines:

• Advance Payment: A standard advance payment of [Insert % e.g., 30% or 50%] is required to confirm your booking and secure your installation or service date.

• Final Payment: The remaining balance is due immediately upon the successful completion of the service or installation at your premises.

• Accepted Payment Methods: We accept payments via UPI (Google Pay, PhonePe, Paytm), Bank Transfer (NEFT/IMPS/RTGS), and Cash.

• Invoicing: A detailed invoice will be provided upon receipt of the final payment.

2. Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule your service, please follow these guidelines:

• Free Cancellation: You may cancel or reschedule your appointment free of charge if you notify us at least [e.g., 48 hours] before the scheduled service date.

• Late Cancellation: Cancellations made within [e.g., 24 hours] of the scheduled service date may result in the forfeiture of your advance payment to cover scheduling and material preparation costs.

• How to Cancel: To cancel or reschedule, please call or WhatsApp us directly at our customer service number.

3. Refund Policy

Because our business involves custom installations and labor-intensive services, our refund policy is structured as follows:

• Advance Payment Refunds: If you cancel within the free cancellation window (at least [e.g., 48 hours] prior), your advance payment will be fully refunded to your original method of payment within 5-7 business days.

• Completed Services: Once a service (such as marble polishing) or an installation (such as invisible grills or cloth hangers) has been completed and signed off by the customer, payments are non-refundable.

• Material Returns: Custom-cut materials (like invisible grill wiring measured specifically for your balcony) cannot be returned or refunded once cut or installed.

4. PRAKO Quality Guarantee

While we do not offer refunds on completed labor, your satisfaction is our top priority.

If you are not entirely satisfied with the finish of our marble polishing or the installation of our products, please notify our team within [e.g., 48 hours] of completion. We will promptly schedule a visit to assess the issue and provide necessary touch-ups or adjustments at no additional labor cost to ensure the work meets our high standards.

5. Contact Us

If you have any questions or concerns regarding a payment, cancellation, or refund, please reach out to our support team:

PRAKO Home Solutions

• Phone: +91 [9642966535]

• Email: [prako.indian@gmail.com]

• Address: Gachibowli, Hyderabad, Telangana,